THE MAGAZINE warrants all of our products to be free from defects in material and workmanship for a period of 1 year from the date of delivery.
We do not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, wood, or stone, are not considered defects.
Handmade products will generally vary in color or texture. The appearance may vary in natural, stained or dyed wood surfaces; in painted wood or metal surfaces, particularly those applied by hand such as *antique* style finishes; and in furniture coverings which are often from different dye lots. Neither wood, leather, metal nor fabric products are suitable for outdoor use, unless expressly specified. Leather and fabric are subject to natural wear and may discolor, fade, tear, stain, stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip or fade or darken.
The customer must exercise proper care to minimize any such damage.
Imported European lighting fixtures are not U.L. rated unless noted in the Product Specifications. It is the responsibility of the customer to modify the lighting fixtures upon installation if necessary to meet local electrical codes.
Warranty claims must be presented to us in writing, so that we may arrange for an inspection. Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.
TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES -- INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE -- ARE LIMITED IN DURATION TO THE DURATION OF THESE WRITTEN WARRANTIES. WE SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Custom Order Policy: No Changes, No Cancellations, No Returns and No Refunds
Please make your choice about a custom order very carefully and cautiously, as it is impossible for THE MAGAZINE to store and re-sell rejected custom items to other customers. Hence, our policy is that CUSTOM ORDERS CAN NOT BE CHANGED OR CANCELED IN WHOLE OR IN PART ONCE AUTHORIZED. There is NO REFUND on a custom order once it is ordered from the manufacturer. A “Custom Order” is defined as any merchandise that must be ordered through either a domestic or international manufacturer. A custom order is “authorized” as soon as a customer places a deposit on their order.
Policy on Purchase Orders for In-Stock Merchandise: No Changes, No Cancellations, and 25% Refund Charge
Please make your purchase choice very carefully. Any purchase for in-stock merchandise from THE MAGAZINE is considered a typical “Purchase Order.” Most purchase orders for in-stock merchandise will be shipped to the customer quickly, therefore, Purchase orders can not be changed in whole or in part, or canceled.
Only purchase orders for UNSHIPPED in-stock merchandise can be canceled with pre-approval. In the unlikely case that a cancellation of an unshipped purchase order is approved by THE MAGAZINE all cancellations are subject to a 25% charge on item(s) gross purchase price. This charge will be deducted from the Purchaser’s remaining amount due.
Only STORE CREDIT will be issued for returned in-stock merchandise that has already been shipped. In the rare case that THE MAGAZINE agrees to accept a return on a product already shipped, because of extraordinary circumstances, it will only issue a STORE CREDIT for the full purchase price minus shipping cost, in addition to a 25% restocking fee, after the merchandise has been returned and is in perfect condition.
Payment and Tax
All orders must be paid in full prior to shipping.
If you pay by personal check, shipment cannot be made until your check has cleared, which generally will take five business days from receipt.
Payment by cashier¹s check or wire transfer requires no waiting period, and shipment will be made as soon as possible.
No sales tax is charged on your order.
In Home Delivery:
Shipping and Handling charges will be quoted at the time of your purchase. These shipping charges do not include delivery into your home and are for the Continental USA only!
We offer "White Glove" delivery, where the product is delivered into your home, unpacked and assembled (if necessary), placed where you prefer, and any packaging material is removed. There is an additional charge for this service.
The products are well packaged and transit damage is rare. Nevertheless, it can occur, and if it does you will be able to discover it when the goods are unpacked and examined AT THE TIME OF THE DELIVERY.
INSPECT all items in the presence of the delivery person/people.
If the goods are not in the expected condition, you may reject the delivery or have delivery driver CLEARLY mark on the delivery receipt ALL damages.
UPS / Other Delivery
- Inspect item for obvious damage IMMEDIATELY upon delivery, IN THE PRESENCE of the Delivery Person.
- All obvious damage must be noted on the Bill of Lading before the Delivery Person departs.
- A damage claim must be filed with the Delivery Company within 3 business days of receipt of the item.
- A copy of this claim must be sent to THE MAGAZINE.
- If concealed damage is discovered upon unpacking the item, a damage claim must be filed with the Delivery Company within 3 Business days of receipt of the item.
- Once a damage claim has been initiated with the delivery company, a pick up authorization must be filled out and faxed to THE MAGAZINE.
- If no damage claim is filed with the delivery company, or if a damage claim is filed after 3 business days, THE MAGAZINE will not issue a pick up authorization for this item.
THE MAGAZINE is Not Responsible for Delays in Shipping
Due to new homeland security laws, shipping on some orders may be delayed due to increased inspection requirements. Also, manufacturers may have shipping delays due to increases in orders, work stoppages, equipment failure, etc. THE MAGAZINE is not responsible for shipping delays on any product order.
Return of Damaged Goods
THE MAGAZINE will repair or replace any damaged goods. Replacement goods will be sent with no additional shipping charges, as soon as the original order is returned to us and the replacement has arrived in our warehouse.
If goods need to be returned, customers must contact THE MAGAZINE and receive a “Return Authorization Number,” any box must be clearly marked with that number or the returned goods will be refused!
Dispute Resolution Policy –
The MAGAZINE’s office and sales site is located in Venlo, The Netherlands. THE MAGAZINE is incorporated in the Netherlands. Products are ordered and in-stock orders are shipped from Venlo, The Netherlands. By purchasing merchandise from THE MAGAZINE the customer agrees that Dutch law will apply to any dispute or claim, and any legal claim for damages and/or injunctive relief must be filed in Roermond, The Netherlands.
Customer Pre-Authorizes Full Payment Prior to Merchandise Shipment and Accepts Title of Goods
A deposit will be collected for all orders. If a customer utilizes a credit card for a deposit, then the customer authorizes THE MAGAZINE to charge the remaining amount due when the merchandise is prepared and ready for immediate shipment to the customer. Merchandise will not be shipped to the customer unless and until all orders are paid in full. Once payment is made in full, a customer is the holder of the title of goods.
USA Residents: Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State to cause birth defects or other reproductive harm.